Delivery, Returns & Purchase information
PURCHASING INFORMATION
Returns
You have 7 working days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For further information please refer to our
Terms & Conditions
Delivery
Please note that these products are sold by Mail Marketing UK Limited, have limited availability and are only available for purchase in Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Slovenia, Switzerland, United Kingdom, Australia, Hong Kong, Japan, Korea, New Zealand, Singapore, South Africa, Taiwan, and Thailand.
Please note our vintage products have limited availability and are only available for purchase in Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Slovenia, Switzerland, United Kingdom, Australia, Hong Kong, Japan, Korea, New Zealand, Singapore, South Africa, Taiwan, Thailand, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Missouri, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin, West Virginia, and Wyoming.
Countries inside the UK & EU will not be charged local customs duties and taxes. Following Brexit, orders to the EU will be subject to additional custom clearance. DHL may contact you for further information on your order prior to delivery which will need to be provided locally. If you need any assistance, please email [email protected]. In countries outside the UK & EU local customs duties and taxes will be applicable upon delivery.
Delivery charges start from £6 for UK orders and £22 for EU orders. Shipping costs vary depending on the destination country and the total weight of the order and will be calculated at checkout.
Purchases will be made via the shop operated by Mail Marketing (UK) Limited, a company registered in Scotland with company number SC171868 and with a registered office at 42 Methil Street, Glasgow, Scotland G14 0SZ and any order placed with them will be subject to the following terms and conditions: Terms and Conditions – Scapa Whisky.
If you would like to purchase your bottle from Scapa Distillery instead, please email our team at [email protected] and we would be happy to help you organize your visit.
If you would like to purchase your bottle from Scapa Distillery instead, please email our team at [email protected] and we would be happy to help you organize your visit.